Homepage FAQ


Where are your writers from?

We work only with writers from English-speaking countries. Every expert has advanced knowledge of the language and perfect writing skills.

What guarantees do you offer?

If you use our service, you’ll get the following guarantees:
Letter from a practiced writer.
Text customized to your case.
Punctual order delivery.
2-week revision period.
Money-back option.
100% data privacy.

What if I don`t like the letter?

When you think your letter needs improvements, request free edits for 14 days. If you still find the text unsatisfactory, ask for a refund. Still, it’s a rarely used option, as our experts deliver excellent service.

Can I add instructions?

After you place the order, feel free to provide additional requirements if necessary. We don’t charge our customers for that.

How can I be sure my money is safe?

We make transactions only with trusted methods: Visa and MasterCard. These payment systems have a good reputation worldwide. So you can be certain about safe money operations. Moreover, your data is protected by the international standard PCI DSS.

How can you guarantee the high quality?

If you place an order with us, we’ll assign a professional writer. Then, when your expert finishes your letter, our editors will proofread it to remove accidental mistakes. So you’ll get a perfect text.

Do you provide editing services?

Of course. If you’ve written a letter but need someone to check it, we are ready to help. Our meticulous editors ensure impeccable content, structure, and formatting.

Can I pay after delivery?

Unfortunately, no. Every order requires advance payment. We value our experts’ performance and fairly reward them. For your part, you get top-quality services and a refund option.

How quickly can you write my letter?

Our shortest deadline is 48 hours. We perform every order without delays. Besides, our experts often manage to write letters in advance. So expect prompt delivery only.

How do you assure originality?

Our experts write every letter from scratch and don’t reuse content. Furthermore, we check our texts for similarities with the latest antiplagiarism software. This way, you get a 100% unique letter.

Is your service confidential?

Yes, it is. First, we follow a strict confidentiality policy. It makes your data unavailable to third parties. Second, your information doesn’t remain in our databases – we erase it after our cooperation is finished. Third, reliable TLS encryption protocols ensure our website is safe.

Can I communicate with my writer one to one?

Sure. You’ll get a confidential chat with the writer in your Customer Area. Here you can discuss the order details, add instructions, and place more orders.

Can I talk to my writer by phone?

Yes, you can. When placing your order, choose a callback from the writer in the additional services list. Your writer will contact you in a little while.

Do you send drafts beforehand?

Your writer can deliver the first draft in advance as an extra feature. Select it when filling out the order form.

What if I have more questions about your service?

If you have some questions, you can contact our customer support team. Leave a message on our website, call us by phone, or send an email – whatever you like.

Can I track the writing process?

Yes, you can. We will send you email notifications about your order. If you find SMS updates more convenient, they are available as an additional feature.

What types of waiver letters do you write?

Our experts deliver waiver letters for any purpose. Whether you want to skip a test like IELTS, cancel the immigration fee, or whatever, place an order on our website and expect a customized letter.

How do you calculate the price?

We offer flexible prices. They depend on the deadline, word count, and whether you use any additional options. You can see the price yourself before you place the order.

What other services do you offer?

Our writers also provide personal statements, statements of purpose, admission essays, motivation letters, and many more.